Last updated: October 21, 2025

1. Acceptance of Terms

By accessing and using Ticket Africa's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Ticket Africa provides an online platform for event organizers to create, manage, and sell tickets to events, and for users to discover and attend events across Africa. In addition, Ticket Africa serves as an event discovery directory aggregating publicly accessible event information.

3. Independent Event Directory, External Referrals & Third-Party Disclaimer

In addition to hosting primary ticket sales for registered organizers, Ticket Africa acts as a public event discovery directory and aggregator. To help users discover cultural, entertainment, music, and sporting events across the continent, our catalog includes event listings indexed from publicly available sources and external ticketing providers.

ℹ️ Directory & Referral Notice

Certain event listings on Ticket Africa contain external outbound links (“Buy Ticket” or “External Ticket Link”) that redirect users to third-party ticketing platforms, venue websites, or independent promoter systems (including, but not limited to, Computicket, Quicket, Webtickets, or direct organizer portals).

Independent Directory Only: Ticket Africa functions solely as an informational directory and referral medium for these aggregated events. We do not sell, issue, print, or hold inventory for tickets fulfilled on external platforms.
No Affiliation or Endorsement: Ticket Africa is completely independent and is NOT affiliated with, associated with, authorized by, sponsored by, or in any way officially connected to any third-party ticketing platforms, venues, promoters, or external ticketing agents. All trademarks, registered trademarks, logos, and brand names belong exclusively to their respective owners.
Non-Compensated Referrals (Zero Referral Fees): Ticket Africa does NOT receive any referral commissions, affiliate payouts, finder's fees, or financial compensation for directing visitors to external ticketing platforms or websites. All referrals are provided purely for public convenience, event discovery, and community information.
Third-Party Contracts & Transactions: When you follow an external link to purchase a ticket, you navigate away from Ticket Africa. Any subsequent ticket purchase, payment processing, customer service inquiry, refund request, or admission policy is governed entirely and exclusively by that third party's terms of service, privacy policy, and ticketing contract. Ticket Africa is not a party to that transaction and disclaims all liability for external purchases.
Event Organizer Claim & Removal Requests: If you are an event organizer, promoter, or copyright holder and wish to claim ownership of an aggregated event listing, modify details, update ticketing links, or request immediate removal from our directory, please email us at support@ticketafrica.shop or legal@ticketafrica.shop with proof of authority. We respect rights holders and will honor prompt removal requests without delay.

4. User Accounts

4.1 Account Creation

To use certain features, you must create an account. You agree to:

Provide accurate information
Maintain account security
Not share account credentials
Update information as needed

4.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

5. Event Organizer Terms

5.1 General Requirements

Event organizers agree to:

Provide accurate event information
Honor tickets sold through our platform
Comply with local laws and regulations
Pay applicable service fees

5.2 KYC Requirements

Event organizers must complete our KYC process, which includes:

Valid government-issued ID verification
Proof of address verification
Bank account verification
Business registration (if applicable)

5.3 Payment Terms

Payment processing includes:

10-hour monitoring period after events
Funds held in escrow until verification
Automatic release after successful verification
Bank transfer to verified accounts only

6. Ticket Purchaser Terms & Anti-Scalping Policy

Ticket Africa is dedicated to ensuring fair, direct, and equitable access to event tickets for genuine fans and attendees. To protect consumers and artists from ticket scalpers, predatory markups, bulk hoarding, and automated bot networks, all ticket purchases are subject to the following rules:

🛡️ Fair-Access Ticket Purchase Limits

Standard Order Limit: Unless configured otherwise by the event organizer, customers may purchase up to a maximum of 6 tickets of any single ticket type per order/cart.
Repeat Purchase Cap: A single customer (identified by account, email address, phone number, and payment details) may place a maximum of 2 separate completed orders for that ticket type, establishing a default maximum pool of 12 tickets per customer.
Organizer Discretion: Event organizers retain full discretion to adjust purchase limits up or down for their specific events, or enable unlimited/bulk purchasing modes for corporate and group bookings.

5.1 Anti-Scalping, Bots & Scraping Prohibitions

Users of the Ticket Africa platform strictly agree NOT to:

Automated Tools & Scraping: Use automated bots, scrapers, web spiders, rapid-checkout scripts, auto-fill extensions, or simulated browser software to reserve, hold, or purchase tickets.
Identity & Limit Evasion: Evade ticket purchase caps through the creation of multiple accounts, rotating disposable email addresses, using fictitious names or phone numbers, or coordinating multi-party purchasing rings.
Unauthorized Commercial Resale: Resell or offer tickets for resale on secondary marketplaces, classifieds, or street channels at prices exceeding face value without explicit written authorization from Ticket Africa and the event organizer.

5.2 Anti-Fraud Monitoring & Enforcement

Ticket Africa deploys automated transaction heuristics and limit verifications before and during checkout. In the event of a detected violation:

Order Cancellation: Any orders exceeding the designated per-customer limit or placed via automated means will be cancelled immediately without liability.
Invalidation of Barcodes: QR codes and barcodes associated with voided tickets will be deactivated and refused at event entry gates.
Platform Ban: Repeat or egregious violators may have their accounts suspended permanently and payment credentials blocklisted across our network.

5.3 General Purchaser Terms

Tickets are non-refundable except as provided under our Refund Policy or required by the South African Consumer Protection Act (CPA).
Entry to events remains subject to venue safety guidelines, age restrictions, and security inspections.
Lost, stolen, or damaged tickets are the responsibility of the ticket holder once successfully delivered.

7. Fees and Payments

Our platform charges fees for ticket sales. These fees are clearly displayed during the purchase process. All payments are processed securely through our payment partner, Paystack.

7.1 Ticket Africa Service Fee

Ticket Africa charges a service fee of 2.6% + R4 per ticket. This fee covers platform maintenance, customer support, and secure payment processing.

Fee Payment Structure:

Service fees are paid by ticket purchasers and added to the ticket price at checkout
Event organizers receive 100% of the ticket price they set for their events
Example: For a R100 ticket, the customer pays R106.60 (R100 ticket + R6.60 service fee), and the organizer receives the full R100
Note: Bank transfer charges may apply when funds are transferred to your account, which would be deducted from your payout

7.2 Payment Processing

Paystack processing fees are as follows:

Local Transactions:

2.9% + ZAR 1 (excluding VAT)
ZAR 1 fee waived for transactions less than ZAR 10
EFT transactions: 2% with no flat fee
No upfront or monthly fees
All payouts are free

International Transactions:

3.1% + ZAR 1 (excluding VAT)
International transactions are charged and settled in Rand by default
Apple Pay supported for improved business reach

7.3 Payment Terms

All payments are held in escrow initially
Funds are released after event verification
Processing fees are non-refundable
Currency conversion fees may apply

8. Dispute Resolution

For any disputes:

Contact our support team immediately at support@ticketafrica.shop
Provide relevant documentation
Allow up to 15 days for investigation
Follow our dispute resolution process

9. Limitation of Liability

Ticket Africa is not responsible for:

Event cancellations or changes
Venue conditions or safety
Third-party actions
Force majeure events

10. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

11. Contact Information

For questions about these Terms of Service, please contact us at:
Email: legal@ticketafrica.shop
Hours: Monday-Friday, 9 AM - 5 PM CAT