Acceptable Use Policy

Last updated: October 21, 2025

1. Introduction

This Acceptable Use Policy outlines the guidelines and restrictions for using Ticket Africa's platform. By using our services, you agree to comply with this policy.

2. Prohibited Events

The following types of events are prohibited:

  • Events promoting illegal activities
  • Events involving hate speech or discrimination
  • Events selling counterfeit goods
  • Events violating intellectual property rights
  • Events promoting violence or harmful behavior

3. Event Organizer Requirements

Event organizers must:

  • Complete KYC verification
  • Provide accurate event details
  • Have valid business registration (if applicable)
  • Maintain clear communication with attendees
  • Honor all ticket sales and commitments

4. Payment and Financial Terms

Users must:

  • Use valid payment methods
  • Not engage in fraudulent transactions
  • Accept our payment processing terms
  • Comply with local financial regulations

5. Content Guidelines

All content must:

  • Be accurate and truthful
  • Not infringe on others' rights
  • Be appropriate for general audiences
  • Comply with our content standards

6. Security Requirements

Users must:

  • Maintain account security
  • Report suspicious activities
  • Not attempt to breach our systems
  • Protect attendee information

7. Anti-Scalping, Automated Scraping & Ticket Hoarding

To ensure fair and open access for authentic event fans, the following activities are strictly prohibited:

  • Using automated scripts, bots, spiders, or headless browsers to harvest ticket data, circumvent queues, or execute automated checkout sequences.
  • Bypassing or attempting to evade organizer purchase limits (standard cap: 6 tickets per cart, 2 transactions per buyer) through multiple accounts, disposable email domains, or proxy networks.
  • Hoarding tickets for unauthorized commercial secondary resale, street scalping, or price gouging.
  • Manipulating or tampering with checkout session tokens, QR validation payloads, or gate scanner endpoints.

For full terms, see our Terms of Service (Section 5: Anti-Scalping Policy).

8. Enforcement

Violations may result in:

  • Account suspension or termination
  • Event cancellation
  • Financial penalties
  • Legal action

9. Contact Information

Report violations or ask questions at:
Email: legal@ticketafrica.shop
Hours: Monday-Friday, 9 AM - 5 PM CAT