Refund Policy

Last updated: April 1, 2025

1. General Refund Policy

Ticket Africa aims to ensure fair and transparent refund processes. This policy outlines when and how refunds are processed.

2. Refund Conditions

Refunds are available in the following situations:

  • Event cancellation by organizer
  • Significant event changes (date, venue, etc.)
  • Double booking errors
  • Technical payment issues
  • Fraudulent activity

3. Refund Process

To request a refund:

  1. Submit a refund request through your account
  2. Provide necessary documentation
  3. Wait for review (typically 24-48 hours)
  4. Receive confirmation email
  5. Refund processed to original payment method

4. Processing Timeline

Refunds are processed within:

  • Review Period: 24-48 hours
  • Processing Time: 5-10 business days
  • Bank Settlement: 1-5 additional business days

5. Non-Refundable Items

The following are not refundable:

  • Service fees
  • Processing fees
  • No-show cases
  • Expired tickets

6. Dispute Resolution

For disputed transactions:

  • Submit detailed complaint
  • Provide supporting evidence
  • Allow up to 15 days for investigation
  • Receive detailed resolution report

7. Contact Information

For refund inquiries:
Email: refunds@ticketafrica.shop
Hours: Monday-Friday, 9 AM - 5 PM CAT
Response Time: Within 24 hours